Privacy Policy

Who we are

New England Renovation Pros, LLC provides residential renovation and remodeling services across the North Shore and Greater Boston. Our website address is newenglandrenovationpros.com.

Information we collect

We collect information you choose to provide when you request an estimate, call, text, or email us. This may include your name, phone number, town, project type, project description, photographs, property details, and other information you send to us.

Our website and hosting providers may also automatically collect limited technical information, such as your IP address, browser and device type, pages visited, referring page, approximate location, and security or server-log information. This information helps operate, protect, and improve the website.

How we use information

• Respond to inquiries and estimate requests.
• Discuss, plan, schedule, and perform renovation services.
• Communicate about a current or potential project.
• Maintain business, insurance, accounting, warranty, and legal records.
• Operate, secure, troubleshoot, and improve the website.
• Prevent spam, fraud, misuse, or other security problems.
• Comply with applicable legal and regulatory obligations.

How information is shared

We do not sell or rent personal information. We may share information only as reasonably necessary with service providers that help us operate the website, email, hosting, communications, scheduling, accounting, insurance, or project administration; with subcontractors or licensed professionals involved in a project; when required by law; or to protect our rights, customers, workers, or the public.

Website form submissions may be transmitted through WordPress, WPForms, our web host, and our email provider so that the inquiry reaches us. Those providers may process limited information as part of delivering and protecting their services.

Cookies and similar technologies

This website may use cookies or similar technologies that are necessary for site operation, security, spam prevention, preferences, and performance. We may also use privacy-respecting analytics or other measurement tools to understand how visitors use the website. You can control many cookies through your browser settings, although disabling essential cookies may affect how the site works.

How long we retain information

We retain inquiry and project information for as long as reasonably necessary to respond, provide services, maintain business records, resolve disputes, enforce agreements, and meet insurance, tax, warranty, or legal obligations. Information that is no longer reasonably needed may be deleted or anonymized.

Data security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. However, no website, email system, or method of electronic transmission can be guaranteed completely secure.

Your choices

You may contact us to ask about personal information you submitted through this website or to request a correction or deletion. We will respond reasonably and may retain information where required for legitimate business, insurance, contractual, tax, safety, or legal purposes.

Children’s privacy

This website is intended for homeowners and adults seeking renovation services. It is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

External links

The website may link to third-party websites or services. Their privacy and security practices are governed by their own policies, not this one.

Changes to this policy

We may update this Privacy Policy as our website, services, or information practices change. The current version will be posted on this page with a revised “Last updated” date.